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Vinyl strapping on chairs over time fade, dry out, get stiff, and break. New vinyl straps can be installed one at a time or the whole chair can be restrapped. Just like the fabric slings there are many colors to choose from. Some chairs have slots that secure straps to the chair frame, some use rivets and others use special clips to secure vinyl strap to the frame. How you care for the vinyl strapping will determine its longevity.
For warranty work please work with your furniture dealer, or as directed by the warranty paperwork that came with the furniture. If you are having problems and the dealer is out of business or will not assist you, I will work to get the issue resolved for you.